a call from the worker's strike of the 187 in toscana for a
countrywide strike of all call centers
text in german
On Monday, the 10th of December, the workers of the 187 at Telecom in the Toscana did strike for a whole shift. The protest was called by the base union FLMU-CUB and the SIC-CGIL which had not signed the local agreement on the new shift system.
The strike was a notable success with a turnout of 80 percent.
Furthermore, there was a rally in front of the office of the 187 in Florence with 50 people. The struggle against the new organisation of work at the 187 continues in the Toscana.
In other call centers new forms of the organisation of work are being used, too, similar to those in the 187. In these days a "group"-system is being implemented at NOSI-12, with the division between the 12 and the 412.
We need to adjust the forms of struggle to the changes in the organisation of work. When today the workers of the 187 of Telecom Italia in the Toscana go on strike, even with a high turnout, that has hardly an effect on the company, because the strike is being "amortized" by the 187 in Liguria. The same goes for other call centers. Furthermore, the strike becomes "blunt", because the work is given to other companies: The calls for the 187 are transferred to Atesia. The logical consequence is, that initiatives for struggles have to be extended to all call centers of a company, in order to show some effect. Not only that: It is necessary to include the associated companies into the struggle, like for instance Atesia.
Let's extend the struggle to all Telecom call centers
We need to follow the initiative against the new organisation of work further and strengthen it, in all departments:
- Against the new organisation of work according to the modell Call Center: against the "moduls" and "groups", for the maintaining of the change of shifts and the current form of getting holidays.
- Against the "sounding" (1) and the controls from a distance.
- Against the speed-up of the work rythms, the increase in flexibilisation and precarious work contracts.
- For a shift-system at the 187 at most between 7 a.m. and 9 p.m., with the abolition of the work on bank holidays and at night; for the maintaining of the current shifts.
- For the compliance with the breaks for monitor-work and all health- and safety norms, for the introduction of a paid lunch-break.
- Against the job-transfers, for the maintaining of all existing jobs.
We invite all workers who want to fight against the deterioration of the working conditions to contact us in order to organise a countrywide and general initiative of all call centers for January.
Federazione Lavoratori Metalmeccanici Uniti - Confederazione Unitaria di Base
Firenze, Via Nazionale 57. Tel./fax 055/494858. email: flmufi@dada.it
For more infos call 338/7722774 (Italian!)
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